FAQ


1.

Q: What is LUOBIWANG?

A: LUOBIWANG is a brand specializing in selling children's school bags. We focus on providing children around the world with their favorite school bags, hoping that every child has a colorful campus life.

 

2.

Q: Can I have the schoolbag pattern I want?

A: Of course. You can send me the picture you like, and your picture will be made into a schoolbag. Your schoolbag will be unique.

 

3.

Q: What should I do if my child doesn't like the schoolbag purchased?

A: We encourage parents and children to buy school bags together and listen to their ideas.

 

4.

Q: After purchasing the items, when will you arrange the shipment?

A: Thank you very much for your purchase. Usually we will send out the parcel without 2-7day, we will double check the package.

 

5.

Q: When will I receive it?

A: We ship in China, usually the delivery time is 18-60 days. If you haven’t received the item after 60 days, you will get a one-cent refund every day after the due date. If 10 days overdue, you will receive $1 refund, if you are overdue 20 days, you will receive $2 refund, and so on. We will check the logistics information, if you deliberately do not sign the package or refuse to sign the package, then this agreement is invalid.

 

6.

Q: I am very disappointed. I don't like the items I received.

A: I'm very sorry for not bringing you the perfect shopping experience. Within 10 days of receiving the items, please tell me the return and fill in the logistics order number. Unfortunately, you have to pay the postage for the return, but after the return, you will receive a coupon worth $2 that I sent to you.

 

7.

Q: I like the products I received. I have shared the pictures on my social software.

A: Thank you very much. Send me a screenshot of feed. After I receive the message, I will send you a coupon worth $1.

 

8.

Q: I think your product is too expensive. Can I get a coupon?

A: You can introduce your friends to register an account on our LUOBIWANG website. After your friends register successfully, tell me and you will receive a $ 1 coupon.